Overall Rating: 100.00%
Average Rating: 10.00/10
I called to order flowers as a thank you for two people and took a risk and asked for something nice but with a few special requests on colors. Those two individuals were so pleased and sent me photos to show the arrangements off. I too was very pleased at what Stephanie and her team did for me. The customer service was well above what I expected.
I then called back a month later for a cheerful arrangement to be sent to my wife. Again, the customer service and arrangement was beyond belief on what I had expected.
Customer for life!
I contacted Stephanie at Winchester Floral as a bride living in California and planning a wedding in Winchester. Since I was unable to meet vendors before hiring them I was over the moon to talk to Stephanie and feel comfortable about it after one phone call...I just knew! We ended up getting together a couple months later during my trip to the east coast, we sat down for about an hour and we went over pictures of flower arrangements I liked and talked about my fiancé and I and our "love story". Stephanie took the time to get to know us and come wedding day it showed. I had a couple changes to numbers weeks prior and I never had a problem reaching Stephanie via email. She always responded within 24 hours. Since I knew nothing about flowers really,including names and what was in season, I was so surprised that they were able to take my "descriptions" and visions, turning them into exactly what I wanted. It was elegant and beautiful. I couldn't imagine anything better. Thank you so much for helping create my perfect day!
I can not express how much I appreciate Winchester Floral for their service!! Ordered a delivery from an 800 number competitor and they were not able to service me as promised and on top of that didnt call me until late in the day to let me know. Found Winchester Floral on the web and called immediatley. They were more than happy to help!! Great customer service!! Thank you from the bottom of my heart for taking care and caring about my situation.

Lynchburg, VA

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